Taproom Host

Hendler Family Brewing Co.; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

Hendler Family Brewing Co. in Boston is seeking a Night Shift Lovejoy Taproom Host to welcome guests and deliver outstanding service in a lively taproom.

You will greet guests, manage seating, update OpenTable, handle takeout and retail transactions through Toast, and collaborate with FOH/BOH to ensure smooth service. This full- or part-time role requires weekend availability and a friendly, proactive attitude.

Qualifications

• Must be at least 18 years of age.
• Strong verbal communication with friendly demeanor.
• Experience with hospitality management team tasks is a plus.
• Punctuality and reliability for night/weekend shifts.
• Familiarity with reservation and POS systems preferred (OpenTable, Toast).
• TIPS certification (opportunity for completion provided).

Responsibilities

• Provide outstanding customer service to create a welcoming experience.
• Greet guests and assist with inquiries, reservations, and concerns.
• Manage seating flow and occupancy per rotation guidelines.
• Update OpenTable in real-time and notify servers of new guests.
• Oversee waitlist during peak times and seat guests accordingly.
• Recommend food and beverage options based on offerings and seasonals.
• Handle takeout/retail transactions via Toast and manage Grubhub orders.
• Answer calls professionally and take phone orders when needed.
• Restock and maintain clean, organized host stand and guest areas.
• Communicate with FOH/BOH to ensure smooth guest flow.
• Assist with setup/breakdown of events and general taproom support.

Skills

Customer service

Hospitality

Communication skills

Time management

Punctuality

POS handling

Tools

OpenTable

Toast

DoorDash

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Job Title

Night Shift Lovejoy Taproom Host

Status

Part Time or Full Time

Reports to

Taproom Manager

Salary:

$18/hour + tips

Job Description & Expectations

Night Shift Lovejoy Wharf is a lively and welcoming space where we celebrate great beer, delicious food, and community. As a Host, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests and your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation. If you love working with people and thrive in a fast-paced environment, this might be the perfect role for you!

Essential Duties & Responsibilities

• Provide outstanding customer service to create a welcoming and memorable guest experience.
• Greet guests with warmth and professionalism; assist with inquiries, reservations, and concerns.
• Manage seating flow by following rotation guidelines and occupancy limits, ensuring a balanced and efficient floor.
• Maintain real-time updates in OpenTable, including managing empty and turning tables, and promptly notifying servers of new guests.
• Oversee the waitlist during peak times, seating guests based on volume, availability, and party needs.
• Be knowledgeable about food and beverage offerings—including new and seasonal releases—to make informed, enthusiastic recommendations.
• Process takeout and retail transactions through the Toast system with accuracy, including Grubhub and phone-in orders.
• Answer and manage incoming calls professionally, offering assistance and entering phone orders when needed.
• Replenish retail beer and merchandise throughout the shift to ensure clean, organized, and well-stocked displays.
• Maintain a clean, organized, and sanitary host stand and surrounding guest areas, with extra attention to high-touch surfaces.
• Communicate effectively with the FOH and BOH teams to ensure a smooth guest flow and service experience.
• Assist with setting up and breaking down events, and provide general support to the taproom team as needed.
• Adhere to all safety, sanitation, and cleanliness guidelines and company policies.
• Perform other duties as assigned to support operations and elevate the guest experience.

JOB REQUIREMENTS

Qualifications:

• Must be at least 18 years of age.
• Has strong verbal communication skills with a friendly and welcoming demeanor.
• Comfortable taking on tasks as assigned by the hospitality management team to ensure daily Front of House/kitchen operations.
• Be on time for scheduled shifts.
• Available for nights and weekend shifts of 5 hours or more.
• Must have Saturday and/or Sunday and some holiday availability.
• Stand and walk for extended periods of time and lift up to 50 lbs.
• Ability to bend, reach, twist and use your hands and arms.
• Comfortable using reservation and POS systems (OpenTable, DoorDash and Toast experience a plus).
• TIPS certification (Opportunity for completion will be provided if needed)
• Reliable transportation to and from assigned work location.

ABOUT US

The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HBFCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.

HBFCo is proud to offer the following benefits to our valued employees:

• Medical, Dental, Vision start on day one
• Matching 401k after 9 months of employment
• Paid time off, Vacation, Sick time, Company holidays
• Training and industry related education
• Membership in Master Brewers Association of America
• Employee Meals
• Free case of our beer weekly (must be 21+ years of age)

HBFCo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at [e-mail].