Night-Shift Sports Betting Support Specialist

Intralot, Inc.; Duluth (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

Intralot, Inc. is seeking a Call Center Operator to support Chat, calls and emails, including first-line assistance for Sports Betting products and promotions. You will deliver high-quality, friendly service, capture details, and escalate issues per policy while maintaining calm under pressure.

Responsibilities include handling inquiries, guiding customers, and documenting interactions. The role requires nights and weekends availability, strong communication, and teamwork within a fast-paced

Qualifications

• High school diploma or equivalent training and experience.
• 3 years customer service experience, preferably in a technical call center environment
• Call tracking system experience
• Outstanding verbal communication skills and a positive attitude
• Relevant experience and/or knowledge in the Sports Betting or gaming industries.
• Previous sales experience preferred

Responsibilities

• Handle Chat Support, Inbound calls and answer emails from customers.
• Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
• Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
• Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
• Engage potential customers in dialogue that open opportunities
• Support and guide customers with all requests and escalating and following up when necessary.
• Meet company expectation for excellent customer service
• Maintain a friendly, professional tone at all times
• Function as part of the team with sincere enthusiasm
• Take relevant notes on all call for future use and enter into database

Skills

Customer service

Verbal communication

Sports betting knowledge

Team player

Troubleshooting

Basic computer skills

Call tracking software

Handling rejection calmly

Education

High school diploma

3 years customer service experience

Call center experience

Tools

Call tracking system

Microsoft Word

Excel

Job description

Intralot, Inc. is seeking a Call Center Operator to support Chat, calls and emails, including first-line assistance for Sports Betting products and promotions. You will deliver high-quality, friendly service, capture details, and escalate issues per policy while maintaining calm under pressure.

Responsibilities include handling inquiries, guiding customers, and documenting interactions. The role requires nights and weekends availability, strong communication, and teamwork within a fast-paced