Night Shift Store Supervisor - Customer Experience & Ops

Crosby’s Stores; Erie (Erie County); Ibrido; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Crosby’s Stores seeks a motivated Assistant Store Manager to help lead daily operations and support the Team Leader in delivering outstanding customer service and a clean, welcoming store environment.

You’ll supervise team members, uphold high standards, and promote Crosby’s Rewards while driving store success and compliance with safety and company policies. This role includes scheduling, training, and payroll support as part of a close-knit team.

Competenze

• 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends.
• Valid Driver’s license that meets company policy.
• Serve Safe certified, preferred.
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.
• Experience Preferred.
• Reliable transportation for position requirements (e.g., meetings, daily banking, etc.).
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Mansioni

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Help oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow proper opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Conoscenze

Customer service

Team leadership

Cash handling

Sales

Formazione

High School Diploma or equivalent

Strumenti

POS systems

Descrizione del lavoro

Crosby’s Stores seeks a motivated Assistant Store Manager to help lead daily operations and support the Team Leader in delivering outstanding customer service and a clean, welcoming store environment.

You’ll supervise team members, uphold high standards, and promote Crosby’s Rewards while driving store success and compliance with safety and company policies. This role includes scheduling, training, and payroll support as part of a close-knit team.