Customer Support Specialist (Night Shift)

Gcore; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Gcore is seeking a dedicated remote technical and customer support specialist to cover night shifts from Poland. You will diagnose and resolve issues surfaced outside regular business hours within an engineering-led IT services organization.

You will route complex problems to engineering colleagues as needed, ensuring timely responses and maintaining clear communication with customers during overnight support.

Qualifications

• Eligibility to work remotely from Poland on a full-time night shift basis.
• Comfort with technical support workflows and customer service tools.
• Availability to operate reliably during overnight hours.

Responsibilities

• Provide remote technical and customer support on a night shift schedule from Poland within an engineering-led IT services organization.
• Route complex problems to engineering colleagues as needed and resolve customer issues surfaced outside regular business hours.

Skills

Technical support workflows

Customer service tools

Job description

Role overview

Provide remote technical and customer support on a night shift schedule, working from Poland within an engineering-led IT services organization. The role focuses on resolving customer issues that surface outside regular business hours and routing complex problems to engineering colleagues as needed.

Requirements

• Eligibility to work remotely from Poland on a full-time night shift basis
• Comfort with technical support workflows and customer service tools
• Availability to operate reliably during overnight hours