Night-Shift Remote EAP Counselor 24/7 Mental Health Support

CVS Health; Ohio; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Remote work in USA

Competitive pay and benefits

Bonus eligibility

Job summary

CVS Health is hiring an EAP Clinical Counselor to provide on-demand mental health support via phone, video, or chat from a remote U.S. location.

Responsibilities include clinical assessments, safety planning, and timely documentation within compliant systems. The role requires a master's in behavioral health counseling, 1+ year crisis intervention experience, and a state-licensed behavioral health professional license.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage; holiday coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information, process changes, department information,
• Multitask effectively while engaging with members.
• Protect the confidentiality of member information and adheres to enterprise and EAP confidentiality policies.
• Maintain accurate, complete, and timely documentation that meets regulatory and risk management requirements.

Skills

Crisis intervention

Communication skills

Multitasking

Education

Master's Degree in Behavioral Health Counseling

Tools

Video conferencing tools

Chat platforms

Job description

CVS Health is hiring an EAP Clinical Counselor to provide on-demand mental health support via phone, video, or chat from a remote U.S. location.

Responsibilities include clinical assessments, safety planning, and timely documentation within compliant systems. The role requires a master's in behavioral health counseling, 1+ year crisis intervention experience, and a state-licensed behavioral health professional license.