Night-Shift POS Tech Support Specialist (Remote)

CGS Nexus; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

CGS Nexus is seeking a Technical Support Representative for night shift who can work remotely from the United States. The role focuses on providing comprehensive support for POS hardware and software, repairing equipment, and assisting with setup and installations.

The ideal candidate will have strong troubleshooting skills, networking proficiency, and the ability to manage time and tasks independently while maintaining clear communication with store staff.

Qualifications

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including peripherals) and their integration.
• Proficient in electronic troubleshooting at the board level, capable of repairing terminals, computers, and peripherals.
• Proficient in networking and networked devices.

Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Skills

POS hardware

Networking

Troubleshooting

Equipment setup

Tools

Remote access tools

Job description

CGS Nexus is seeking a Technical Support Representative for night shift who can work remotely from the United States. The role focuses on providing comprehensive support for POS hardware and software, repairing equipment, and assisting with setup and installations.

The ideal candidate will have strong troubleshooting skills, networking proficiency, and the ability to manage time and tasks independently while maintaining clear communication with store staff.