Remote Night-Shift POS Technician & Support

CGS Nexus; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

CGS Nexus is seeking a Technical Support Representative for night shift, focused on remote USA operations. You will provide technical assistance for POS software and hardware, troubleshoot issues, and assist with installation and setup of POS hardware.

The role requires strong problem-solving, hardware repair skills, networking know-how, and the ability to work independently with store staff. A reliable wired connection and your own equipment are required; this is a full-time temporary position

Qualifications

• Experience replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware and peripherals
• Board-level electronic troubleshooting for terminals, computers, and peripherals
• Proficient in networking

Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including POS terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Skills

POS hardware

Networking

Remote support

Hardware repair

Troubleshooting

Job description

CGS Nexus is seeking a Technical Support Representative for night shift, focused on remote USA operations. You will provide technical assistance for POS software and hardware, troubleshoot issues, and assist with installation and setup of POS hardware.

The role requires strong problem-solving, hardware repair skills, networking know-how, and the ability to work independently with store staff. A reliable wired connection and your own equipment are required; this is a full-time temporary position