Night Shift Patient Registration Specialist

Henry Ford Health; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Patient Registration Representative for the midnight shift (8pm–6:30am) on a full-time basis in Michigan. The role greets patients, verifies insurance, collects payments, and updates registration Data while supporting both clinical and non-clinical staff.

Candidates should have a high school diploma and strong MS Office skills, with a focus on exceptional customer service. You will respond to inquiries, assist with new and preregistration tasks, and manage multiple

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office.
• Ability to provide exceptional customer service over the phone, in person, and in writing.
• Willingness and ability to instruct others.
• EPIC training/experience preferred.
• Familiarity with insurance payor systems preferred.

Responsibilities

• Greet and check in patients face-to-face, ensuring a welcoming experience.
• Verify insurance eligibility and handle cash collections accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks efficiently.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Computer skills

MS Office

Phone & in-person communication

Instruct others

Education

High school diploma or GED

Tools

EPIC

Job description

Henry Ford Health is seeking a Patient Registration Representative for the midnight shift (8pm–6:30am) on a full-time basis in Michigan. The role greets patients, verifies insurance, collects payments, and updates registration Data while supporting both clinical and non-clinical staff.

Candidates should have a high school diploma and strong MS Office skills, with a focus on exceptional customer service. You will respond to inquiries, assist with new and preregistration tasks, and manage multiple