Night Shift Patient Registration Specialist

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Henry Ford Health in Michigan is hiring a Patient Registration Rep for the midnight shift (8pm–6:30am). You will greet patients, verify insurance, and manage cash collections while maintaining accurate registrations.

The role emphasizes compassionate, efficient service and strong communication with patients and staff. The position requires a high school diploma or GED, proficiency with Microsoft Office, and the ability to provide excellent customer service in person, by phone, and in writing.

Qualifications

• High school diploma or GED required.
• Strong computer skills and knowledge of Microsoft Office.
• Provide exceptional customer service over phone, in person, and in writing.
• Willingness and ability to instruct others.

Responsibilities

• Greet and register patients face-to-face; create a welcoming experience.
• Verify insurance eligibility and handle cash collections accurately.
• Update patient registration and insurance data in systems.
• Respond to inquiries from callers; advocate for patients.
• Perform new patient registration and preregistration tasks.
• Handle multiple tasks in a fast-paced environment.

Skills

Customer service

Microsoft Office

Communication skills

Phone etiquette

Education

High school diploma or GED

Tools

EPIC software

Job description

Henry Ford Health in Michigan is hiring a Patient Registration Rep for the midnight shift (8pm–6:30am). You will greet patients, verify insurance, and manage cash collections while maintaining accurate registrations.

The role emphasizes compassionate, efficient service and strong communication with patients and staff. The position requires a high school diploma or GED, proficiency with Microsoft Office, and the ability to provide excellent customer service in person, by phone, and in writing.