Afternoon Patient Registration Specialist

Henry Ford Health; Detroit (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Career growth opportunities

Team-based culture

Professional development

Job summary

Henry Ford Health is seeking a Patient Registration Representative in Detroit to welcome patients and visitors, manage registration activities, verify insurance eligibility, and advocate for patient needs. The role emphasizes delivering a seamless, compassionate first impression in a fast-paced care environment.

Responsibilities include face-to-face check-in, preregistration, updating records, and handling inquiries with professionalism.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to meet or exceed core customer service expectations over the phone, in person, and in writing.

Responsibilities

• Follow patient registration SOPs, including face-to-face check-in and preregistration.
• Verify insurance eligibility and assist with cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from patients and visitors; advocate for patient needs.
• Provide effective customer relationship management to build loyalty.

Skills

Computer skills

Microsoft Office

Customer service

Phone & in-person communication

Education

High school diploma or GED

Tools

EPIC

Job description

Henry Ford Health is seeking a Patient Registration Representative in Detroit to welcome patients and visitors, manage registration activities, verify insurance eligibility, and advocate for patient needs. The role emphasizes delivering a seamless, compassionate first impression in a fast-paced care environment.

Responsibilities include face-to-face check-in, preregistration, updating records, and handling inquiries with professionalism.