Night Shift Patient Experience Ambassador

OhioHealth; Grove City (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will relay patient location, condition and progress while protecting confidentiality and help resolve issues to expedite admissions and reduce delays.

Responsibilities include communicating across teams, assisting with wheelchairs, answering calls and maintaining lobby areas. Night shift with every other weekend. Dept: Guest Services and Ambassadors.

Qualifications

• Bachelor's Degree required.
• Minimum two years in a consumer advocacy or service role.

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient's location, condition and treatment progress while maintaining confidentiality.
• Communicating between patient, family and hospital staff.
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary.
• Responding to special needs and ensuring needs are being met.
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary.
• Answers multi-line phone and transfers callers to appropriate patient room or other location.
• Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.
• As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

Skills

Communication

Interpersonal

Conflict resolution

Education

Bachelor's Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. You will relay patient location, condition and progress while protecting confidentiality and help resolve issues to expedite admissions and reduce delays.

Responsibilities include communicating across teams, assisting with wheelchairs, answering calls and maintaining lobby areas. Night shift with every other weekend. Dept: Guest Services and Ambassadors.