Night Patient Access & Switchboard Specialist

Sanford; Fargo (ND); On-site; USD 23,000 - 37,000; Full time

Job summary

Sanford Health, a leading rural health system in the United States, is seeking a Patient Access Representative for our switchboard department. Work 4p-12:30a, Monday through Friday, with 3 rotating holidays.

Candidates will connect callers to the right clinic or patient, and may initiate emergency codes across three campuses. Responsibilities include assisting with appointment questions, guiding callers to relatives in the hospital, and supporting a team-based environment while maintaining

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.

Responsibilities

• Connect callers to the correct department/location or to patients within our medical facilities.
• Launch emergency codes within the three medical campuses.
• Assist patients with basic questions regarding clinic appointments (when/where).
• Help callers connect with a loved one in the hospital.
• Duties vary by location/setting.

Skills

Customer service

Communication

Teamwork

Empathy

Education

High school diploma or equivalent

Job description

Sanford Health, a leading rural health system in the United States, is seeking a Patient Access Representative for our switchboard department. Work 4p-12:30a, Monday through Friday, with 3 rotating holidays.

Candidates will connect callers to the right clinic or patient, and may initiate emergency codes across three campuses. Responsibilities include assisting with appointment questions, guiding callers to relatives in the hospital, and supporting a team-based environment while maintaining