Night-Shift Patient Access Specialist

Emerus Holdings, Inc.; Aledo (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Night/Weekend shift differential

401K match

Paid employee referrals

Free parking

Job summary

Emerus Holdings, Inc. seeks a Hospital Registration/Front Office professional for the Willow Park facility. The role supports patient intake, billing and revenue cycle, verifying demographics and insurance, and coordinating with care teams in a 16-bed small-format hospital.

The position demands strong customer service, familiarity with EMS/medical terminology, and proficiency in MS Office; bilingual English/Spanish is a plus, with a night shift schedule and on-site duties.

Qualifications

• High School Diploma or GED, required.
• 2 years of patient registration and insurance verification experience in a health care setting, preferred.
• Emergency Department registration experience, strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Position requires fluency in English; written and oral communication.
• Fluency in both English & Spanish is a requirement in the El Paso Market.
• Pennsylvania Candidates Act 33 & Act 73 completed within the last 5 years, or must be obtained prior to start date.

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all regulations applicable to Admissions and Medical Records.
• Provide excellent customer service by meeting customer needs and building relationships.
• Ensure patient identification and triage upon arrival to protect patient safety.
• Answer phone professionally, record messages and relay to medical staff.
• Obtain signatures on required forms and consents.
• Enter complete demographic information to facilitate revenue cycle processing.
• Verify insurance benefits and ensure correct payor and plan are entered.
• Obtain insurance authorizations as required by plans.
• Pursue collections at the time of service to maximize revenue.
• Scan registration and clinical documentation into the system and maintain medical records.
• Assist with patient transfers to other hospitals when necessary.
• Respond to medical record requests from patients, physicians and hospitals.
• Maintain cash drawer according to policies.
• Log all patients, payments, transfers and admissions.
• Maintain visitor/vendor log and a clean front desk/waiting area.

Skills

Customer service

MS Office

Bilingual English/Spanish

Medical terminology

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Outlook

Job description

Emerus Holdings, Inc. seeks a Hospital Registration/Front Office professional for the Willow Park facility. The role supports patient intake, billing and revenue cycle, verifying demographics and insurance, and coordinating with care teams in a 16-bed small-format hospital.

The position demands strong customer service, familiarity with EMS/medical terminology, and proficiency in MS Office; bilingual English/Spanish is a plus, with a night shift schedule and on-site duties.