Patient Access & Registration Pro

Emerus Holdings, Inc.; Willow Park (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Night/Weekend shift differentials

401K Match (100% vested) after the-e2e

Paid Employee Referrals

Free Parking

Job summary

Emerus Holdings, Inc. is seeking a Patient Access Specialist for a full-time, day-shift role at a Baylor Scott & White Hospital Willow Park facility. You will facilitate patient tracking and billing by verifying demographics, securing payments, and maximizing hospital reimbursement.

The role requires front desk coordination, insurance verification, and strong customer service. Fluency in English (and Spanish in El Paso market) is preferred, with a focus on accurate data entry and efficient

Qualifications

• High School Diploma or GED required.
• 2 years of patient registration and insurance verification experience in a health care setting preferred.
• Emergency Department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) required.
• Excellent customer service and communication skills.
• Working knowledge of MS Office (MS Word, Excel and Outlook).

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

Skills

Customer service

MS Office

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Emerus Holdings, Inc. is seeking a Patient Access Specialist for a full-time, day-shift role at a Baylor Scott & White Hospital Willow Park facility. You will facilitate patient tracking and billing by verifying demographics, securing payments, and maximizing hospital reimbursement.

The role requires front desk coordination, insurance verification, and strong customer service. Fluency in English (and Spanish in El Paso market) is preferred, with a focus on accurate data entry and efficient