Night Shift Patient Access & Insurance Specialist

AdventHealth; Orlando (FL); Vor Ort; USD 23.000 - 37.000; Vollzeit

Zusammenfassung

AdventHealth Orlando is seeking a detail-oriented Customer Service Associate to join its Revenue Cycle team during night shifts. You will verify insurance, register patients, collect payments, and coordinate with clinical and billing staff to ensure a smooth patient experience.

The role requires strong communication, familiarity with EMR systems, and a commitment to HIPAA compliance. Bilingual English/Spanish is a plus; High School Grad or equivalent required, Associate preferred.

Qualifikationen

• Associate degree preferred.
• High School Grad or Equivalent required.
• 1+ year of customer service experience preferred.
• 1+ year in healthcare or revenue cycle preferred.
• 1+ year of experience in a billing or patient access role.

Aufgaben

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.

Kenntnisse

Mature judgement

Professional communication

Customer service

Insurance knowledge

Bilingual English/Spanish

Attention to detail

Ability to learn multiple tasks

Office software proficiency

Ausbildung

Associate

High School Grad/Equiv

Tools

EMR system

Jobbeschreibung

AdventHealth Orlando is seeking a detail-oriented Customer Service Associate to join its Revenue Cycle team during night shifts. You will verify insurance, register patients, collect payments, and coordinate with clinical and billing staff to ensure a smooth patient experience.

The role requires strong communication, familiarity with EMR systems, and a commitment to HIPAA compliance. Bilingual English/Spanish is a plus; High School Grad or equivalent required, Associate preferred.