Weekend Patient Services Specialist

adventhealth; Orlando (FL); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a patient access professional to register patients, verify insurance, and collect accurate information. The role supports clerical workflow for weekend days, with a 11:30AM-9PM schedule and day-weekend shifts, providing compassionate service in a fast-paced environment.

Ideal candidates have 1+ year in customer service, HIPAA knowledge, and proficient in Microsoft Office. Bilingual English/Spanish is a plus, and CHAA certification is preferred.

Qualifications

• Associate degree preferred in health services.
• Knowledge of HIPAA and privacy rules.
• Experience in healthcare access or registration preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Registers patients for services and ensures accuracy in insurance identification, selection, and authorization requirements.
• Obtains required patient documents from in-house patients or appropriate representatives.
• Creates accurate good faith estimates to maximize upfront cash collections and add collection documentation as needed.
• Maintains schedule flexibility and arranges continual coverage of assigned workstations to promptly assist customers.
• Properly identifies patients to ensure armband accuracy, inputs demographic information, and secures required forms for compliance.
• Supports registration staff during peak times to ensure timely processing of patients through system protocols.
• Screens and directs faxes, document copies, and assists in obtaining patient prescriptions when applicable.
• Reviews physician orders and scripts to verify patient information and clinician signatures.
• Directs customers to the appropriate area within departments, and assesses the lobby periodically to meet patient and visitor needs.
• Manages clerical duties and assigned projects, supports daily operational flow, and monitors timely account classification related to insurance reimbursements.

Skills

HIPAA knowledge

MS Office

Clerical skills

English proficiency

Customer service

Bilingual Eng/Spanish

Attention to detail

Multi-tasking

Education

Associate degree

Health Services

Tools

Cerner

Microsoft Office

Database software

Job description

AdventHealth in Orlando, FL is seeking a patient access professional to register patients, verify insurance, and collect accurate information. The role supports clerical workflow for weekend days, with a 11:30AM-9PM schedule and day-weekend shifts, providing compassionate service in a fast-paced environment.

Ideal candidates have 1+ year in customer service, HIPAA knowledge, and proficient in Microsoft Office. Bilingual English/Spanish is a plus, and CHAA certification is preferred.