Night Shift Patient Access Associate – Emergency Dept

Inova Health System; Virginia; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement match

Education assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Health System in Virginia is seeking a Patient Access Associate for the Emergency Department. This full-time night shift role (6:00pm-4:30am) includes registration, insurance verification, financial counselling, and patient advocacy in a fast-paced ED.

The team emphasizes HIPAA compliance and patient satisfaction, with strong benefits and opportunities for growth within a leading healthcare system.

Qualifications

• Education requirement: High School Diploma or GED.
• Preference for 1 year of customer service experience in healthcare.

Responsibilities

• Registers patients and verifies identity and insurance.
• Answers phones and uses EMR and eligibility tools.
• Notifies case managers and documents referrals.
• Provides estimates and collects payments.
• Verifies basic eligibility and coverage.
• Answers routine questions and escalates issues.
• Assists with check-in at patient kiosks.
• Schedules routine appointments and coordinates patient transport.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Inova Health System in Virginia is seeking a Patient Access Associate for the Emergency Department. This full-time night shift role (6:00pm-4:30am) includes registration, insurance verification, financial counselling, and patient advocacy in a fast-paced ED.

The team emphasizes HIPAA compliance and patient satisfaction, with strong benefits and opportunities for growth within a leading healthcare system.