Patient Access Associate - Emergency Department

Inova Health System; Fairfax (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching 5%

Education assistance up to $5,250 per/

Student loan assistance up to $10,000

Mental health support sessions

Paid time off and parental leave

Mental health support

Paid time off

Parental leave

Job summary

Inova Fairfax Hospital Emergency Department is seeking a Patient Access Associate to join our team on a full-time night shift (6:00pm–4:30am), Monday–Friday with every other weekend. The role includes patient intake, registration, insurance verification, and basic financial counseling.

We offer comprehensive benefits and a strong commitment to team member health, retirement matching, education assistance, mental health support, and work-life balance.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience or 1 year in a healthcare setting preferred.
• Knowledge of HIPAA and patient confidentiality.
• Familiarity with EMR systems and eligibility tools is a plus.

Responsibilities

• Register patients, verify identity and insurance, collect information and enter demographics.
• Answer phones and operate EMR and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Coordinate referrals and transportation as needed.
• Ensure HIPAA compliance and patient privacy.

Skills

Customer service

Healthcare experience

HIPAA compliance

EMR usage

Education

High School Diploma or GED

Tools

EMR software

Job description

Patient Access Associate - Emergency Department

VA, United States

Job Description

Inova Fairfax Hospital Emergency Department is looking for a dedicated Patient Access Associate to join the team. This role will be full-time night shift, 6:00pm-4:30am, Monday- Friday,every other weekend.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access Associate Job Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and
  insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses
  electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers
  empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans
  identification.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state
  regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education:High School Diploma or GED

Preferred Qualifications:

• 1 year customer service experience or 1 year’ experience in a healthcare setting.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.