Patient Access Specialist — Elevate Patient Experience

Inova Health System; Fairfax (VA); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan support

Mental health support

Paid time off

Parental leave

Flexible schedules

Résumé du poste

Inova Fairfax Hospital in Fairfax, VA is seeking a dedicated Patient Access Associate to join our team. This full-time role runs Monday through Friday, 10:30 AM – 7:00 PM, and involves patient intake, registration, insurance verification, and documentation in our EMR system.

We value compassionate service and high-quality patient experience. Inova Health System offers robust benefits and a supportive work environment across the organization.

Qualifications

• High School or GED required.
• Excellent communication and proficient in English; strong interpersonal and professional communication.
• Ability to collaborate within a large multidisciplinary team.
• Dependable with attendance, punctuality and scheduling.

Responsabilités

• Patient Intake, Registration and Documentation: Registers patients, verifies identity/insurance, collects info, enters demographics, scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, uses EMR and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• HIM Coordination: Flags duplicate records and scans identification.
• Compliance: Ensures HIPAA, OSHA and other regulations compliance.
• May perform additional duties as assigned.

Description du poste

Inova Fairfax Hospital in Fairfax, VA is seeking a dedicated Patient Access Associate to join our team. This full-time role runs Monday through Friday, 10:30 AM – 7:00 PM, and involves patient intake, registration, insurance verification, and documentation in our EMR system.

We value compassionate service and high-quality patient experience. Inova Health System offers robust benefits and a supportive work environment across the organization.