Night Shift Ops Lead - Collectibles Vault & Fulfillment

Fanatics Betting & Gaming; Tigard (OR); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Fanatics Betting & Gaming seeks an experienced Manager, Operations for Fanatics Collect to oversee vaulting, authentication coordination, and outbound fulfillment. You will lead a team of operations specialists, ensure SLA delivery, and partner with Product, Data, and Technology to scale the platform for collectors.

Based in our Oregon facility, this role emphasizes safety, accuracy, and continuous improvement while coordinating with logistics providers and cross-functional partners to enable

Qualifications

• Bachelor’s degree preferred in operations, supply chain, or business management.
• 5–7 years in operations, warehouse, or logistics, preferably in ecommerce/high-value goods.
• 1–3 years of people management experience.

Responsabilités

• Manage daily operations across vaulting, inventory control, and fulfillment functions.
• Oversee inbound and outbound workflows for physical collectibles with accuracy and compliance.
• Maintain alignment with third-party partners (authentication, grading, and logistics).
• Monitor KPIs such as turnaround time, accuracy rate, and service quality.
• Identify bottlenecks and drive process improvements with Root Cause analysis.
• Lead and develop a team of operations specialists and coordinators; set expectations and coach.
• Foster safety, accuracy, and operational excellence.
• Document SOPs and ensure training adherence.

Connaissances

Operations management

People management

Leadership

Analytical skills

Formation

Bachelor’s degree in Operations, Supply Chain, Business Management

Outils

WMS

ERP

Excel

Data analytics tools

Description du poste

Fanatics Betting & Gaming seeks an experienced Manager, Operations for Fanatics Collect to oversee vaulting, authentication coordination, and outbound fulfillment. You will lead a team of operations specialists, ensure SLA delivery, and partner with Product, Data, and Technology to scale the platform for collectors.

Based in our Oregon facility, this role emphasizes safety, accuracy, and continuous improvement while coordinating with logistics providers and cross-functional partners to enable