Vault Ops Supervisor – Collectibles Fulfillment

Fanatics

Tigard (OR)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

Fanatics Collectibles is seeking a Supervisor, Operations to oversee daily workflows for vaulting, authentication coordination, and fulfillment on the Fanatics Collect platform. You will provide frontline supervision to ensure accurate, efficient execution and SLA adherence.

In this role, you will supervise vaulting, inventory, and fulfillment, coordinate with authentication and logistics partners, and drive KPI performance while mentoring staff and ensuring SOP compliance.

Qualifications

3–5 years of experience in operations, warehouse, or logistics environments.
Prior experience leading or supporting frontline teams.
Familiarity with WMS, ERP, or fulfillment systems.
Strong organizational and problem-solving skills.
Good to work in fast-paced, process-driven environments.
Effective communication and teamwork skills.

Responsibilities

Supervise daily operations across vaulting, inventory, and fulfillment workflows.
Ensure accurate and timely handling of inbound and outbound collectibles.
Monitor KPIs (accuracy, turnaround time, throughput) and escape issues as needed.
Assign tasks and provide day-to-day direction to operations staff.
Support onboarding and training to ensure adherence to SOPs.
Identify and resolve routine operational issues; escal…
Coordinate with partners (authentication, logistics, customer experience).
Support inventory audits and reconciliation activities.
Ensure compliance with safety, security, and operational standards.