Vault Operations Manager, Collectibles Fulfillment

Fanatics; Tigard (OR); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Fanatics Collectibles seeks a Manager of Operations to oversee daily vaulting, authentication coordination, and outbound fulfillment. You will lead a team of operations specialists, ensure accuracy, and collaborate with Product, Data, and Technology for scalable growth.

You will drive efficiency, define SOPs, and maintain safety and quality standards while partnering with cross-functional teams and external vendors to support a seamless collector experience.

Qualifications

• Bachelor’s degree preferred in Operations, Supply Chain, Business Management or related field.
• 5–7 years of operations/warehouse/logistics experience, preferably in e‑commerce or high‑value goods.
• 1–3 years of people management experience.
• Experience with WMS/ERP or fulfillment systems; strong Excel and data analytics skills.
• Strong leadership, communication, and stakeholder management abilities.

Responsibilities

• Manage daily operations across vaulting, inventory control, and fulfillment for Fanatics Collect.
• Oversee inbound/outbound workflows for physical collectibles, ensuring accuracy and speed.
• Coordinate with authentication, grading, and logistics partners.
• Monitor KPIs such as turnaround time, accuracy, and service quality.
• Identify bottlenecks and drive process improvements using root-cause analysis.

Skills

Operations management

Warehouse management

People management

WMS/ERP

Data analytics

Lean Six Sigma

Leadership

Education

Bachelor’s degree in Operations, Supply Chain, Business Management

Tools

WMS

ERP systems

Job description

Fanatics Collectibles seeks a Manager of Operations to oversee daily vaulting, authentication coordination, and outbound fulfillment. You will lead a team of operations specialists, ensure accuracy, and collaborate with Product, Data, and Technology for scalable growth.

You will drive efficiency, define SOPs, and maintain safety and quality standards while partnering with cross-functional teams and external vendors to support a seamless collector experience.