Night Operations Manager – Collectibles Vault & Fulfillment

Fanatics; Tigard (OR); On-site; USD 85,000 - 110,000; Full time

Job summary

Fanatics Collectibles seeks a Manager, Operations to oversee daily processes across vaulting, authentication coordination, vault operations, and outbound fulfillment for the Fanatics Collect platform.

This role leads a team of operations specialists, ensures SLAs and quality standards, and partners with Product, Logistics, and Customer Experience to scale and continuously improve the collectibles ecosystem.

Qualifications

• Bachelor’s degree in Operations, Supply Chain, Business Management, or related field is preferred.
• 5–7 years of experience in operations, warehouse management, or logistics in e‑commerce or high‑value goods handling.
• 1–3 years of people management experience required.
• Experience with WMS/ERP or fulfillment systems; proficiency in Excel and data analytics tools.
• Strong leadership, analytical, organizational, and problem‑solving skills.

Responsibilities

• Manage daily operations across vaulting, inventory control, and fulfillment functions.
• Oversee inbound/outbound workflows for physical collectibles with accuracy and speed.
• Coordinate with authentication, grading, and logistics partners.
• Monitor KPIs like turnaround time, accuracy, and service quality.
• Lead and develop a team of operations specialists and coordinators.
• Develop SOPs and ensure training adherence.
• Collaborate with Product, Data, and Technology teams on improvements.
• Align with Customer Experience to resolve escalations.

Skills

Leadership

People management

Data analytics

Process improvement

Education

Bachelor’s degree in Operations, Supply Chain, Business Management, or related field

Tools

WMS

ERP

Excel

Job description

Fanatics Collectibles seeks a Manager, Operations to oversee daily processes across vaulting, authentication coordination, vault operations, and outbound fulfillment for the Fanatics Collect platform.

This role leads a team of operations specialists, ensures SLAs and quality standards, and partners with Product, Logistics, and Customer Experience to scale and continuously improve the collectibles ecosystem.