Night-Shift Operations Admin – Data & Customer Care

Federal Express Corporation; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Federal Express Corporation in Kansas City is seeking a detailed clerical and administrative specialist to support hub and station operations including linehaul, quality assurance, and customer service. You will manage data entry, reporting, and frontline customer inquiries while ensuring timely delivery and loss prevention.

The role requires strong organizational skills, MS Office proficiency, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High School Diploma or GED required
• Four (4) years customer service, clerical or related experience required; dock operations experience preferred
• Proficiency with MS Office and data entry
• Ability to handle multiple tasks in a fast-paced environment

Responsibilities

• Provides clerical support to management and operational functions including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides regular and adhoc reports to management for review
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Assists management with BCSA audit by retrieving data/files for review
• Supports timely delivery and mitigates loss by performing address searches/corrections
• Prioritizes workflow to maximize same-day deliveries
• Ensures all packages have proper scan statuses and inspects for hazardous materials
• Researches missing packages to identify root causes of scanning failures
• Reviews and trends loss and damaged claims to flag improperly charged claims
• Enters IC settlement information and maintains DOT files
• Tracks metrics and prepares weekly reports for management
• Receives IC inquiries and routes to management
• Performs other duties as assigned

Skills

Typing

Data entry

Phone & fax

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Kansas City is seeking a detailed clerical and administrative specialist to support hub and station operations including linehaul, quality assurance, and customer service. You will manage data entry, reporting, and frontline customer inquiries while ensuring timely delivery and loss prevention.

The role requires strong organizational skills, MS Office proficiency, and the ability to handle multiple tasks in a fast-paced environment.