Night-Shift Operations Monitor – Fintech (Onsite)

Catapult Solutions Group; Allen (TX); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Comprehensive benefits package upon conversion

401(k)

Paid time off

Job summary

A financial technology company is seeking an Operations Support Analyst for a critical night shift role in Allen, Texas. The position involves monitoring customer activity and internal applications to ensure smooth card processing operations for financial institutions. Candidates must have experience in technical support and be available for a structured night shift covering weekends. This role offers opportunities for advancement in the fintech industry and includes a competitive hourly pay range of $20-22, transitioning to a permanent salary of $42,000 annually upon successful conversion.

Qualifications

• Minimum 6 months of experience in Help Desk or Technical Support roles.
• Availability to work night shift (11pm-7am CST) including weekends.
• Flexibility to work overnight, weekends, and holidays as needed.

Responsibilities

• Monitor console and online systems including switch, servers, and ATM transactions.
• Respond to system alerts with appropriate actions per established protocols.
• Provide courteous customer service to financial institutions regarding system issues.

Skills

Help Desk or Technical Support experience

Professional communication skills

Attention to detail

Adaptability to multitask

Education

High school diploma or equivalent

Technical certifications or associate degree in related field

Tools

Microsoft Suite applications

Unix operating system

IBM Mainframe systems

Job description

A financial technology company is seeking an Operations Support Analyst for a critical night shift role in Allen, Texas. The position involves monitoring customer activity and internal applications to ensure smooth card processing operations for financial institutions. Candidates must have experience in technical support and be available for a structured night shift covering weekends. This role offers opportunities for advancement in the fintech industry and includes a competitive hourly pay range of $20-22, transitioning to a permanent salary of $42,000 annually upon successful conversion.