Night-Shift Help Desk & Security Technician

NOVO; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

NOVO in Dallas/Fort Worth provides AI advisory, cybersecurity, cloud, and Microsoft platform services for SMBs. The Help Desk & Security Support Technician (Overnight Shift) ensures after-hours support and security monitoring across global time zones, enabling continuous service and rapid incident response.

The Overnight Shift runs 10 PM–7 AM, focusing on end-user IT issues, security alerts, containment actions, and documenting steps for daytime handoff.

Qualifications

• High school diploma required; additional technical education preferred.
• 3+ years IT help desk/tech support experience.
• Experience with Microsoft, Apple and Android environments and Microsoft 365/Azure services.
• Knowledge of identity concepts including passwords, MFA, and account security.
• Ability to work independently and make decisions during overnight hours.
• Strong troubleshooting, documentation, and communication skills.
• Professional, calm demeanor during after-hours incidents.

Responsibilities

• Serve as primary overnight help desk contact for tickets.
• Provide phone and ticket-based support for workstations, laptops, mobile devices, and printers.
• Support Microsoft 365 services including email and Teams.
• Troubleshoot issues independently and document steps in the ticketing system.
• Monitor and respond to security-related alerts and incidents during overnight hours.
• Perform initial investigation and containment actions (account lockouts, MFA resets, device isolation).
• Escalate high-risk incidents per incident response procedures.
• Independently manage workload and follow run books and escalation paths.

Skills

Troubleshooting

Documentation

Communication skills

Independent work

Customer support

Education

High school diploma

Technical education preferred

Tools

Microsoft 365/Azure

Microsoft Defender

Job description

NOVO in Dallas/Fort Worth provides AI advisory, cybersecurity, cloud, and Microsoft platform services for SMBs. The Help Desk & Security Support Technician (Overnight Shift) ensures after-hours support and security monitoring across global time zones, enabling continuous service and rapid incident response.

The Overnight Shift runs 10 PM–7 AM, focusing on end-user IT issues, security alerts, containment actions, and documenting steps for daytime handoff.