Computer Operator

Catapult Solutions Group; Allen (TX); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading IT solutions firm seeks an IT Operations Associate in Allen, TX. This contract-to-hire role involves monitoring technical systems during overnight shifts and requires strong attention to detail and communication skills. Ideal candidates will have at least 6 months of relevant experience, be comfortable following structured procedures, and be available for shifts including weekends and holidays. This position supports critical financial systems and presents a strong opportunity for conversion to full-time employment.

Qualifications

• 6+ months of experience in Help Desk, Technical Support, or IT Operations.
• Ability to work overnight shifts including weekends and holidays.
• Comfort following structured procedures.

Responsibilities

• Monitor consoles, servers, switches, and ATM activity.
• Respond to system alerts using documented procedures.
• Maintain shift logs and operating records.
• Communicate incidents to customers and teams.
• Support Windows Server environments as needed.

Skills

Help Desk experience

Technical Support experience

Attention to detail

Communication skills

Customer service skills

Job description

Catapult Solutions Group provided pay range

This range is provided by Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

We’re supporting a long-standing financial technology organization.

About the Role

This is a contract-to-hire, overnight, onsite role within a 24/7 hosting operations environment.

LOCATION: Allen, TX or Houston, TX

Responsibilities

• Monitoring consoles, servers, switches, ATM activity, reports, and batch processing
• Responding to system alerts using documented procedures and escalation paths
• Maintaining shift logs, checklists, and operating records
• Communicating incidents professionally to customers and internal teams
• Supporting Windows Server environments as needed
• Ensuring data security and system integrity at all times

Qualifications

• 6+ months of experience in Help Desk, Technical Support, or IT Operations
• Ability to work overnight shifts (11 PM – 7 AM CST), including weekends and holidays
• Ability to attend second-shift training (3 PM – 11 PM) for approximately 90 days
• Strong attention to detail and comfort following structured procedures
• Solid communication and customer service skills

Required Skills

• Banking, card processing, or financial services experience
• Understanding of batch processing

Preferred Skills

• Entry-to-mid-level IT operations experience in financial services
• Clear procedures and escalation paths
• Strong opportunity for conversion to full-time
• Stable, long-term environment supporting mission-critical systems

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology