Night Shift IT Help Desk & Security Specialist

North American Dental Group; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology service company in Plano, Texas, is looking for a Help Desk & Security Support Technician for the night shift. This role involves providing technical support, monitoring security alerts, and responding to incidents to ensure continuous coverage. Candidates must have a high school diploma, 3+ years of experience in tech support, and strong troubleshooting skills. The position requires independent decision-making and communication with users to resolve issues effectively. This is a critical overnight role vital to maintaining service and security posture.

Qualifications

• 3+ years of experience in IT help desk or tech support.
• Experience supporting Microsoft, Apple, and Android environments.
• Ability to work independently during overnight hours.

Responsibilities

• Serve as primary contact for help desk tickets during overnight hours.
• Monitor and respond to security-related alerts.
• Document all troubleshooting steps and outcomes.

Skills

Troubleshooting

Communication

Documentation

Security Awareness

Education

High school diploma

Technical education

Tools

Microsoft 365

Active Directory

Microsoft Defender

Job description

A technology service company in Plano, Texas, is looking for a Help Desk & Security Support Technician for the night shift. This role involves providing technical support, monitoring security alerts, and responding to incidents to ensure continuous coverage. Candidates must have a high school diploma, 3+ years of experience in tech support, and strong troubleshooting skills. The position requires independent decision-making and communication with users to resolve issues effectively. This is a critical overnight role vital to maintaining service and security posture.