Night-Shift ATM Network Helpdesk Analyst

Collabera; Highlands Ranch (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking an Entry/First Level Network Monitoring professional to provide technical support for ATM systems. This role requires a minimum of 1-2 years' experience in a technical customer support environment, and candidates should possess an associate degree in technology. Responsibilities include troubleshooting network connectivity issues and documenting incidents. The position offers a night shift schedule with potential for weekend coverage, ensuring high-quality support for clients.

Qualifications

• Minimum of 1-2 years of experience in a technical customer support/helpdesk environment.
• Proven experience in independently resolving routine problems.
• ITIL foundation certification is a plus.

Responsibilities

• Provide L1 technical support for ATM systems.
• Answer incoming calls for ATM support.
• Track and update incidents in the incident management system.

Skills

Analytical abilities

Team collaboration

MS Office Proficiency

Education

Associate degree in technology discipline

Tools

BMC Remedy

Tivoli NetCool

MS SharePoint 2007, 2010 or 2013

Job description

A leading IT staffing firm is seeking an Entry/First Level Network Monitoring professional to provide technical support for ATM systems. This role requires a minimum of 1-2 years' experience in a technical customer support environment, and candidates should possess an associate degree in technology. Responsibilities include troubleshooting network connectivity issues and documenting incidents. The position offers a night shift schedule with potential for weekend coverage, ensuring high-quality support for clients.