Night-Shift Member Services Associate

Taymax Group; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, a multi-unit Planet Fitness franchisee, is seeking a Member Services Representative in San Antonio, TX. You will create a positive member experience, greet guests, answer calls, sign up new members, and support daily club operations in a fitness-focused environment.

The role emphasizes friendly service, accuracy in membership processing, and collaboration with the Club Manager to ensure the Judgement Free Zone standard is upheld. This position is based at the club location.

Qualifications

• Must be 18 years or older.
• High School diploma/GED required.
• Customer service experience preferred.
• Basic computer proficiency required.
• Punctual and reliable with ability to work as a team.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the system and sign up new members calculating rates and monthly payments.
• Assist the Club Manager and maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Education

High School diploma or GED

Job description

Taymax Group, a multi-unit Planet Fitness franchisee, is seeking a Member Services Representative in San Antonio, TX. You will create a positive member experience, greet guests, answer calls, sign up new members, and support daily club operations in a fitness-focused environment.

The role emphasizes friendly service, accuracy in membership processing, and collaboration with the Club Manager to ensure the Judgement Free Zone standard is upheld. This position is based at the club location.