Night Shift Member Services Associate

Olmos Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, LP, the operator behind Planet Fitness locations, seeks a Member Services Representative in San Antonio, TX. The role focuses on delivering a welcoming member experience, greeting guests, processing sign-ups, and handling inquiries with accuracy.

Position requires 18+, HS diploma, basic computer skills, and a positive, dependable attitude. The role supports club operations, including sign-ups, tours, and daily maintenance.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members in, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate as needed.
• Maintain club neatness and cleanliness and complete daily tasks within the shift.

Skills

Customer service

Front desk

Communication

Teamwork

Positive attitude

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group, LP, the operator behind Planet Fitness locations, seeks a Member Services Representative in San Antonio, TX. The role focuses on delivering a welcoming member experience, greeting guests, processing sign-ups, and handling inquiries with accuracy.

Position requires 18+, HS diploma, basic computer skills, and a positive, dependable attitude. The role supports club operations, including sign-ups, tours, and daily maintenance.