Night Shift Member Services Rep — Fitness Club

Taymax Group; San Antonio (TX); Vor Ort; USD 14.000 - 15.000; Vollzeit

Zusammenfassung

Taymax Group, LP is a multi‑unit Planet Fitness franchisee operating more than 175 clubs nationwide and backed by Trilantic North America. We are seeking a friendly Member Services Representative in San Antonio, TX to deliver excellent member experiences at the front desk.

You will greet members and guests, sign up new members, answer questions, conduct tours, process signups and payments, and help maintain a clean, welcoming club alongside the Club Manager and team.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years or older.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Kenntnisse

Customer service

Punctual

Teamwork

Computer skills

Positive attitude

Active listening

Ausbildung

High School Diploma or GED

Jobbeschreibung

Taymax Group, LP is a multi‑unit Planet Fitness franchisee operating more than 175 clubs nationwide and backed by Trilantic North America. We are seeking a friendly Member Services Representative in San Antonio, TX to deliver excellent member experiences at the front desk.

You will greet members and guests, sign up new members, answer questions, conduct tours, process signups and payments, and help maintain a clean, welcoming club alongside the Club Manager and team.