Member Experience Specialist

Taymax Group; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee in San Antonio, TX, is seeking a Member Services Representative to deliver a positive member experience. You will greet members and guests, handle front desk duties, answer phones, check members in, and assist with tours and sign-ups.

Work with the club team to maintain a welcoming environment, resolve questions, and guide new members through the signup process. This role emphasizes reliability, strong communication, and teamwork.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions; Check members into the system; Take prospective members on tours; Sign up new members calculating rates and monthly payment amounts; Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned tasks within first hour of your shift and helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Front desk

Phone handling

Teamwork

Education

High School diploma

Job description

Taymax Group, a Planet Fitness franchisee in San Antonio, TX, is seeking a Member Services Representative to deliver a positive member experience. You will greet members and guests, handle front desk duties, answer phones, check members in, and assist with tours and sign-ups.

Work with the club team to maintain a welcoming environment, resolve questions, and guide new members through the signup process. This role emphasizes reliability, strong communication, and teamwork.