Member Experience Specialist

Penn Hills Fitness; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative in San Antonio, TX to deliver top-tier customer service to Planet Fitness members and guests. You’ll greet people, assist with tours and signups, and help manage accounts with a positive, fitness-focused mindset.

The role emphasizes reliability, teamwork, and the ability to work in a fast-paced gym environment, ensuring a welcoming Judgement Free Zone experience.

Qualifications

• High school diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are a must.
• Ability to work independently as well as in a team.
• Positive, upbeat attitude and an interest in fitness.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, check in members, give tours, sign up new members and calculate rates.
• Assist Club Manager with cash drawer counts as needed.
• Update members' account information as required.
• Respond to questions and concerns promptly and escalate when needed.
• Maintain cleanliness and order of the club and surroundings.

Skills

Customer service

Communication

Teamwork

Punctuality

Problem solving

Empathy

Basic computer proficiency

Education

High School diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group is seeking a friendly Member Services Representative in San Antonio, TX to deliver top-tier customer service to Planet Fitness members and guests. You’ll greet people, assist with tours and signups, and help manage accounts with a positive, fitness-focused mindset.

The role emphasizes reliability, teamwork, and the ability to work in a fast-paced gym environment, ensuring a welcoming Judgement Free Zone experience.