Night-Shift Member Services Specialist

Stone Oak Fitness, LLC; San Antonio (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative in San Antonio, TX. You will greet members and guests, manage front desk tasks, sign up new members and handle payments, while maintaining the club’s cleanliness and member satisfaction.

We value a positive attitude, teamwork, and reliable, customer-focused service to support Planet Fitness members and guests within a fast-paced fitness environment.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Basic computer skills required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, check members in, give tours, sign up new members and calculate rates.
• Assist in updating member accounts and processing payments.
• Respond to member questions and concerns in a timely, professional manner and escalate as needed.
• Maintain club cleanliness and complete daily tasks within the first hour of shift.
• Perform other duties as needed based on club requirements.

Skills

Customer service

Communication skills

Punctuality

Teamwork

Positive attitude

Interpersonal skills

Education

High School diploma/GED

Job description

Taymax Group is seeking a friendly Member Services Representative in San Antonio, TX. You will greet members and guests, manage front desk tasks, sign up new members and handle payments, while maintaining the club’s cleanliness and member satisfaction.

We value a positive attitude, teamwork, and reliable, customer-focused service to support Planet Fitness members and guests within a fast-paced fitness environment.