Night Shift Member Experience Specialist

Planet Fitness Franchising, LLC; Sterling (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Planet Fitness Franchising, LLC in Sterling, Virginia is looking for an Overnight Closer (Member Services Representative) to create a positive member experience by delivering superior customer service. Your responsibilities will include greeting members, handling front desk duties, and closing the business day.

The ideal candidate should have a passion for fitness, exceptional communication skills, and a high school diploma. Punctuality and the ability to work third shift are essential.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Ability to empathize and problem solve.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking in members.
• Facilitate updates to member accounts.
• Respond to member inquiries professionally.
• Assist in maintaining cleanliness of the club.
• Close shift and create bank deposit.

Skills

Customer service

Basic computer proficiency

Communication skills

Listening skills

Problem-solving

Education

High School diploma/GED equivalent

Job description

Planet Fitness Franchising, LLC in Sterling, Virginia is looking for an Overnight Closer (Member Services Representative) to create a positive member experience by delivering superior customer service. Your responsibilities will include greeting members, handling front desk duties, and closing the business day.

The ideal candidate should have a passion for fitness, exceptional communication skills, and a high school diploma. Punctuality and the ability to work third shift are essential.