Night Shift Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Saint Paul (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness in Saint Paul, MN is seeking a Customer Service Representative to deliver outstanding member experiences at the front desk. You will greet guests, conduct tours, and support sign-ups, cancellations, and account updates while maintaining a welcoming club environment.

The role emphasizes excellent communication, problem solving, and a friendly, helpful attitude. Flexible scheduling and team support are part of the franchise experience.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty & reliability

Customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Saint Paul, MN is seeking a Customer Service Representative to deliver outstanding member experiences at the front desk. You will greet guests, conduct tours, and support sign-ups, cancellations, and account updates while maintaining a welcoming club environment.

The role emphasizes excellent communication, problem solving, and a friendly, helpful attitude. Flexible scheduling and team support are part of the franchise experience.