Night Shift Leader – Bakery Champion, Flexible PT

Insomnia Cookies; Buffalo (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Pay rate $18/hour

Flexible part-time schedules

Paid vacation and sick time

On-demand pay

Employee discount with cookies

Training & mentorship

Pet insurance

Growth opportunities

Fun team environment

Job stability

Job summary

Insomnia Cookies is seeking a Shift Leader for our Upper West Side store at 405 Amsterdam Avenue, New York NY 10024. You will captain the night shift, oversee operations, and lead a friendly cookie crew while delivering exceptional customer service and delicious cookies.

The role offers flexible part-time schedules, paid vacation and sick time, on-demand pay, and opportunities for promotion within a rapidly growing company.

Qualifications

• 1+ year of customer service experience is required
• Experience with Point of Sale (POS) systems
• Strong communication and time-management skills
• Outgoing, friendly, patient demeanor
• Detail-focused with a results-oriented mindset
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs and stand for long periods

Responsibilities

• Provide excellent customer service and quality products to guests throughout their bakery experience
• Support store leadership by maintaining operations during your shift and communicating important information
• Monitor production efficiency and ensure adherence to standards and procedures; train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew
• Collaborate with and support the Cookie Crew to ensure smooth operations
• Maintain a safe, clean work environment and follow safe food handling practices
• Manage cash handling and deposits; perform other duties as assigned

Skills

Customer service

POS experience

Communication

People skills

Detail orientation

Leadership

Physical stamina

Work eligibility

Age 18+

Job description

Insomnia Cookies is seeking a Shift Leader for our Upper West Side store at 405 Amsterdam Avenue, New York NY 10024. You will captain the night shift, oversee operations, and lead a friendly cookie crew while delivering exceptional customer service and delicious cookies.

The role offers flexible part-time schedules, paid vacation and sick time, on-demand pay, and opportunities for promotion within a rapidly growing company.