Night Shift Leader — Bakery Captain & Team Coach

Insomnia-Cookies; Chicago (IL); On-site; USD 2,066,000 - 2,893,000; Part time

Benefits offered by this job

Flexible schedules

Pay-on-Demand

Paid vacation and sick time

Mentorship

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount and free cookies

Job summary

Insomnia Cookies is hiring a Shift Leader for our Chicago Union Station location. You will be the captain during your shift, leading the cookie crew, managing operations, and ensuring top-notch customer service.

Applicants should have at least 1 year in a customer service role and experience with POS systems. Join a fast-growing company that offers flexible part-time schedules and growth opportunities in a fun, team-driven environment.

Qualifications

• Minimum 1 year in a customer service role.
• Experience using Point of Sale systems.
• Strong communication and people skills.

Responsibilities

• Deliver excellent customer service and quality products to guests.
• Assist store leadership by maintaining operations during shift and communicating information.
• Lead baking, cashiering, packaging, and cleaning tasks; supervise team members.
• Cooperate with Cookie Crew; ensure a safe, clean work environment and proper food handling.
• Manage cash handling and deposits as assigned.

Skills

Customer service

POS experience

Communication

Time management

People skills

Leadership

Team motivation

Physical stamina

Job description

Insomnia Cookies is hiring a Shift Leader for our Chicago Union Station location. You will be the captain during your shift, leading the cookie crew, managing operations, and ensuring top-notch customer service.

Applicants should have at least 1 year in a customer service role and experience with POS systems. Join a fast-growing company that offers flexible part-time schedules and growth opportunities in a fun, team-driven environment.