Night Shift Leader - Bake, Lead & Delight Guests

Insomnia Cookies; Bala Cynwyd (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible part-time schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount and free cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for our Bala Cynwyd bakery. You’ll captain a day or night shift, supervise the Cookie Crew, bake when needed, and deliver warm, friendly service to every guest as part of our fast-paced team.

Your hands-on leadership will help our store run smoothly and profitably. As a leader you will support store leadership by coordinating tasks, monitoring production, handling cash deposits, and coaching team members.

Qualifications

• At least 1 year of customer service experience.
• Point of Sale systems experience.
• Excellent communication and time-management skills.
• Outgoing, friendly, patient demeanor.
• Detail-focused and results-oriented.
• Ability to lead by example and motivate others.
• Must be 18+ and legally eligible to work in the United States.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide outstanding customer service and quality bakery products to all guests during their visit.
• Support store leadership by maintaining shift operations, communicating pertinent information, monitoring production efficiency, and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the Cookie Crew.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

People skills

Leadership

Physical capability

Job description

Insomnia Cookies is seeking a Shift Leader for our Bala Cynwyd bakery. You’ll captain a day or night shift, supervise the Cookie Crew, bake when needed, and deliver warm, friendly service to every guest as part of our fast-paced team.

Your hands-on leadership will help our store run smoothly and profitably. As a leader you will support store leadership by coordinating tasks, monitoring production, handling cash deposits, and coaching team members.