Night Shift Leader: Bake, Lead & Delight Guests

Insomnia Cookies; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved one

Job stability with a growing company

Growth/promotion opportunities

Fun team environment

Employee discount and FREE cookies

Job summary

Insomnia Cookies is seeking a Shift Leader for our UMich store at 1229 S University Ave, Ann Arbor. You will captain the bakery during your shift, lead the team, bake, take orders, and ensure guests enjoy a memorable experience.

Bring at least 1 year in a customer-service role, strong communication, and the ability to lift up to 40 lbs. You’ll support store leadership, manage tasks, and help maintain a safe, clean environment while delivering the brand’s fun, fast-paced energy.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results-oriented.
• Ability to lead-by-example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

Time management

People skills

Leadership

Team motivation

Tools

Point of Sale system

Job description

Insomnia Cookies is seeking a Shift Leader for our UMich store at 1229 S University Ave, Ann Arbor. You will captain the bakery during your shift, lead the team, bake, take orders, and ensure guests enjoy a memorable experience.

Bring at least 1 year in a customer-service role, strong communication, and the ability to lift up to 40 lbs. You’ll support store leadership, manage tasks, and help maintain a safe, clean environment while delivering the brand’s fun, fast-paced energy.