IT Support/Helpdesk Support

Pyramid Consulting, Inc; Richmond (VA); Hybrid; USD 22,041 - 24,796; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A leading IT consulting firm is seeking an IT Support/Helpdesk Support for a hybrid role based in Richmond, VA. Candidates should have a high school diploma and at least 1 year of help desk experience. Responsibilities include troubleshooting technical issues and assisting with client system integration. Benefits include health insurance and 401(k). This is a 12+ months contract with potential for long-term employment.

Qualifications

• Minimum of 1 year of remote help desk support experience.
• Experience with IT ticketing platforms.
• ITIL certification or A+ certification preferred.

Responsibilities

• Provide IT support and troubleshoot technical issues.
• Assist with integration of client systems.
• Document support interactions and resolutions.

Skills

IT Support

Servicenow

Windows/Mac

Education

High School Diploma or equivalent

Bachelor’s Degree

Associates Degree in Computer Science

Tools

Client ticketing platforms

Virtual Machines

Active Directory services

Job description

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Immediate need for a talented IT Support/Helpdesk Support. This is a 12+ Months Contract opportunity with long-term potential and is located in Richmond, VA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-79291

Pay Range: $16 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Skills-IT Support, Servicenow, Windows/Mac.
• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of remote help desk support experience
• Client Integration Basics Certificate or 1 + year of equivalent Client support experience
• Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
• High School Diploma or equivalent IT certifications/speciality
• At least 2 years of experience with remote or in person help desk support for Virtual Machines, PCs, and Macs
• 1+ year of experience with IT ticketing platforms (ex. Client).
• Bachelor’s Degree
• Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
• ITIL Certification
• 2+ years of remote help desk support experience
• 1+ years of experience with Active Directory services integration
• 1+ years of experience with Client suite applications
• 1+ years of experience in MDM solution (Airwatch)
• ITIL certification or A+ certification
• Client Integration Basics Certificate or 2+ years of equivalent Client support experience
• Windows 10 Certificate or 2+ years of equivalent Windows OS support experience.

Our client is a leading financial services Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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