Night Shift IT Operations Center Specialist

Mercy Co; Washington (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Mercy in Washington, MO is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure overnight. You will identify degradations quickly, troubleshoot high-priority events, and coordinate outage management in collaboration with IT teams.

The role requires IT experience (1–3 years) and a high school diploma, with night and weekend shifts and shift differentials.

Qualifications

• High School Diploma or GED.
• 1–3 years of experience in Information Technology.
• ITIL experience or familiarity is a plus.

Responsibilities

• Monitor Mercy's network, applications, and infrastructure.
• Identify service degradations and failures using monitoring tools and toolspecific utilities.
• Troubleshoot high-priority multi-user impact events and escalate as needed.
• Coordinate outage management and run-book procedures.
• Maintain tickets, logs, and records following ITIL best practices.
• Communicate with end users and technical teams during routine and outage events.

Skills

IT Support

Monitoring

Incident Management

Education

High School Diploma or GED

Job description

Mercy in Washington, MO is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure overnight. You will identify degradations quickly, troubleshoot high-priority events, and coordinate outage management in collaboration with IT teams.

The role requires IT experience (1–3 years) and a high school diploma, with night and weekend shifts and shift differentials.