Night Shift Enterprise Operations Center Specialist

Mercy; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Mercy Data Center Washington in Washington, MO is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of Mercy's network, applications, and infrastructure during the overnight shift. You will identify degradations and coordinate incident response with IT and business teams.

This role requires ITIL-aligned practices, ticketing, and outage management, with night/weekend differential.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1–3 years in Information Technology.

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Troubleshoot high-priority multi-user impact events and escalate as needed.
• Facilitate communications with end users and technical teams during monitoring events.
• Maintain tickets, logs, and records per ITIL best practices via Mercy SOPs.
• Use EOC run-book guidelines for first level break/fix restoration.
• Initiate and coordinate outage conference bridges as part of outage management.
• Support team members during large scale events.
• Monitor weather conditions across Mercy campuses and escalate appropriately.

Skills

ITIL best practices

Monitoring tools

Communication

Education

High School Diploma or GED

Tools

Monitoring tools

Management systems

Job description

Mercy Data Center Washington in Washington, MO is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of Mercy's network, applications, and infrastructure during the overnight shift. You will identify degradations and coordinate incident response with IT and business teams.

This role requires ITIL-aligned practices, ticketing, and outage management, with night/weekend differential.