Enterprise Operations Center Specialist - Washington, MO - Nights

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Mercy is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of our network, applications, and infrastructure from the Washington, MO data center. The role is full-time nights, with shift differentials and weekend coverage as needed.

You will monitor for degradations, coordinate with end users and technical teams, and maintain tickets and logs following ITIL and Mercy SOPs. Join a dedicated team supporting large-scale events and outages.

Qualifications

• High School Diploma or GED.
• 1–3 years of experience in Information Technology field.

Responsibilities

• Perform proactive monitoring of Mercy's network, applications and infrastructure.
• Identify service degradations quickly using monitoring tools, management systems and vendor utilities.
• Actively troubleshoot high-priority multi-user impact events and escalate as needed.
• Facilitate communications with end users and technical teams during monitoring events.
• Maintain tickets, logs and records in accordance with ITIL best practices and Mercy SOPs.
• Utilize run-book guidelines for first level break/fix restoration and coordinate outage conference calls.

Skills

Monitoring

Ticketing

ITIL

Outage management

Communication

Education

High School Diploma or GED

Tools

Monitoring tools

Vendor utilities

Run-book procedures

Ticketing systems

Management systems

Job description

Job Description

Find your calling at Mercy! Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Position Details

• Position Description: Enterprise Operations Center Specialist
• Location: Onsite
• Type: Full-Time (Nights - Weekdays/Weekends)
• Mercy Data Center Washington
• 770 Vossbrink Drive
• Washington, MO 63090
• Position Shift Times: 7:00pm-7:00am
• (Position includes night and weekend shift differentials)
• Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Summary

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Find Us At

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Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Night Shift, Data Center