Enterprise Operations Center Specialist - Washington, MO - Nights

Mercy; United States; Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Mercy Data Center Washington in Washington, MO is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of Mercy's network, applications, and infrastructure during the overnight shift. You will identify degradations and coordinate incident response with IT and business teams.

This role requires ITIL-aligned practices, ticketing, and outage management, with night/weekend differential.

Formación

• Education: High School Diploma or GED.
• Experience: 1–3 years in Information Technology.

Responsabilidades

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Troubleshoot high-priority multi-user impact events and escalate as needed.
• Facilitate communications with end users and technical teams during monitoring events.
• Maintain tickets, logs, and records per ITIL best practices via Mercy SOPs.
• Use EOC run-book guidelines for first level break/fix restoration.
• Initiate and coordinate outage conference bridges as part of outage management.
• Support team members during large scale events.
• Monitor weather conditions across Mercy campuses and escalate appropriately.

Conocimientos

ITIL best practices

Monitoring tools

Communication

Educación

High School Diploma or GED

Herramientas

Monitoring tools

Management systems

Descripción del empleo

Find your calling at Mercy!

Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalates to appropriate regional hospitals, clinics, and emergency management services.

Position Details:

Position Description: Enterprise Operations Center Specialist

Location: Onsite
Type: Full-Time (Nights - Weekdays/Weekends)

Mercy Data Center Washington

770 Vossbrink Drive

Washington, MO 63090

Position Shift Times: 7:00pm-7:00am

(Position includes night and weekend shift differentials)

Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Summary:

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and escalates to appropriate regional hospitals, clinics, and emergency management services.

Qualifications:

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Find us at:

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.