Night-Shift Enterprise IT Operations Center Specialist

Mercy Co; Washington; Híbrido; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Mercy is seeking an Enterprise Operations Center Specialist (Full-Time Nights) to monitor Mercy's network, applications, and infrastructure from the Washington DC area job site. The role includes night and weekend shifts with differential pay and requires 1–3 years in IT.

Onsite work with temperate health system support. The position emphasizes rapid problem identification, effective communication with users and technical teams, and adherence to ITIL practices.

Formación

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience working in Information Technology field.

Responsabilidades

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Conocimientos

Network monitoring

ITIL

Incident response

Educación

High School Diploma or GED

Descripción del empleo

Mercy is seeking an Enterprise Operations Center Specialist (Full-Time Nights) to monitor Mercy's network, applications, and infrastructure from the Washington DC area job site. The role includes night and weekend shifts with differential pay and requires 1–3 years in IT.

Onsite work with temperate health system support. The position emphasizes rapid problem identification, effective communication with users and technical teams, and adherence to ITIL practices.