Night Shift Data Center Operations Specialist

Mercy; Washington (MO); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night shift differential

Weekend shift differential

Medical benefits

Descripción de la vacante

Mercy is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure in a night shift role at the Washington data center. The position emphasizes rapid detection of degradations, incident response, and ITIL-aligned ticketing and documentation.

You will coordinate communications among end users and technical teams, escalate as needed, and support large-scale events. Night/weekend differentials apply.

Formación

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience in Information Technology.

Responsabilidades

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Conocimientos

Proactive monitoring

ITIL processes

Ticketing system

Outage coordination

Stakeholder communication

Educación

High School Diploma or GED

Descripción del empleo

Mercy is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure in a night shift role at the Washington data center. The position emphasizes rapid detection of degradations, incident response, and ITIL-aligned ticketing and documentation.

You will coordinate communications among end users and technical teams, escalate as needed, and support large-scale events. Night/weekend differentials apply.