Enterprise Operations Center Specialist - Washington, MO - Nights

Mercy; Washington (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Night shift differential

Weekend shift differential

Medical benefits

Job summary

Mercy is seeking an Enterprise Operations Center Specialist to monitor Mercy's network, applications, and infrastructure in a night shift role at the Washington data center. The position emphasizes rapid detection of degradations, incident response, and ITIL-aligned ticketing and documentation.

You will coordinate communications among end users and technical teams, escalate as needed, and support large-scale events. Night/weekend differentials apply.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum 1-3 years of experience in Information Technology.

Responsibilities

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Skills

Proactive monitoring

ITIL processes

Ticketing system

Outage coordination

Stakeholder communication

Education

High School Diploma or GED

Job description

Find your calling at Mercy!
Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.

Position Details

Find your calling at Mercy!
Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.
Position Details
Position Description: Enterprise Operations Center Specialist
Location: Onsite
Type: Full-Time (Nights - Weekdays/Weekends)
Mercy Data Center Washington
770 Vossbrink Drive
Washington, MO 63090
Position Shift Times: 7:00pm-7:00am
(Position includes night and weekend shift differentials)

• Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.
  

Summary

• Perform pro-active monitoring of Mercy's network, applications, and infrastructure.
• Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.
• Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
• Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
• Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
• Utilize EOC run-book guidelines for first level break/fix restoration needs.
• Initiate and coordinate outage conference bridges as part of the outage management process.
• Support team members in dealing with large scale events.
• Monitor weather conditions across the Ministry and elevate to appropriate regional hospitals, clinics, and emergency management services.
  

Qualifications

• Education: High School Diploma or GED.
  
• Experience: Minimum 1-3 years of experience working in Information Technology field.
  

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Find Us At
Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers
EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Night Shift, Data Center