Night Data Center Operations Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Mercy is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of our network, applications, and infrastructure from the Washington, MO data center. The role is full-time nights, with shift differentials and weekend coverage as needed.

You will monitor for degradations, coordinate with end users and technical teams, and maintain tickets and logs following ITIL and Mercy SOPs. Join a dedicated team supporting large-scale events and outages.

Qualifications

• High School Diploma or GED.
• 1–3 years of experience in Information Technology field.

Responsibilities

• Perform proactive monitoring of Mercy's network, applications and infrastructure.
• Identify service degradations quickly using monitoring tools, management systems and vendor utilities.
• Actively troubleshoot high-priority multi-user impact events and escalate as needed.
• Facilitate communications with end users and technical teams during monitoring events.
• Maintain tickets, logs and records in accordance with ITIL best practices and Mercy SOPs.
• Utilize run-book guidelines for first level break/fix restoration and coordinate outage conference calls.

Skills

Monitoring

Ticketing

ITIL

Outage management

Communication

Education

High School Diploma or GED

Tools

Monitoring tools

Vendor utilities

Run-book procedures

Ticketing systems

Management systems

Job description

Mercy is seeking an Enterprise Operations Center Specialist to perform proactive monitoring of our network, applications, and infrastructure from the Washington, MO data center. The role is full-time nights, with shift differentials and weekend coverage as needed.

You will monitor for degradations, coordinate with end users and technical teams, and maintain tickets and logs following ITIL and Mercy SOPs. Join a dedicated team supporting large-scale events and outages.